At Brixyxon, we navigate the delicate balance between nature's ephemeral beauty and your complete satisfaction. Our return approach honors both the artistry of our arrangements and your experience as our valued client.
"Like the flowers we curate, our promise to you unfolds with grace and intention."
Every arrangement that leaves our atelier carries our artisanal commitment. If your experience falls short of expectations, we consider it our responsibility to restore harmony.
We embrace the inherent variability of natural materials. While we cannot guarantee exact replicas of photographed arrangements, we ensure equivalent artistic value and quality.
Our resolution approach varies with each situation—sometimes offering replacements, sometimes refunds—always tailored to honor both the nature of flowers and your specific circumstances.
Unlike conventional retail products, floral arrangements embody transience by their very nature. Our return policy acknowledges this unique characteristic while ensuring your complete satisfaction:
Each arrangement reflects the current botanical season. Variations in color, texture, and specific blooms are inherent to our seasonal approach and do not constitute grounds for return.
Our floral artists create each arrangement as a unique botanical composition. While we maintain consistent quality and value, the artistic interpretation may vary from the inspirational images shown on our website.
Flowers are living entities with natural lifespans. With proper care (detailed in our provided care instructions), our arrangements typically maintain their beauty for 5-7 days. Natural progression beyond this timeframe is not grounds for return.
Any concerns about quality or condition must be communicated within 24 hours of delivery, accompanied by photographs, to enable our prompt resolution process.
When concerns arise, we follow a thoughtful sequence designed to restore satisfaction while honoring the nature of our botanical medium:
We request photographs of the arrangement from multiple angles, taken in natural light when possible, to understand the specific concerns. This visual dialogue helps us assess the situation with clarity.
Our senior floral artists review the documentation, considering seasonal factors, delivery conditions, and the specific nature of the concerns raised. This thoughtful assessment guides our resolution approach.
Based on our evaluation, we craft a personalized resolution that may include:
We implement the agreed resolution promptly and follow up to ensure your satisfaction. This feedback loop helps us continuously refine our artistic practice and service approach.
Certain floral experiences have distinct considerations within our return framework:
For wedding and event arrangements, we require a detailed consultation prior to the event and an on-site inspection immediately following installation. Any concerns must be addressed before the event commences, as post-event returns are not accepted.
Monthly subscription arrangements can be evaluated independently with each delivery. Concerns about a specific delivery do not affect the subscription agreement as a whole but will be addressed individually through our standard resolution process.
Workshop experiences and educational sessions are non-refundable within 48 hours of the scheduled time. Rescheduling options are available with appropriate notice for participants unable to attend.
To begin our satisfaction restoration journey, please contact us through your preferred channel:
Email: info@brixyxon.world
Include "Arrangement Resolution" in your subject line
Phone: +44 20 7946 2180
Available Tuesday-Saturday, 9:00-17:30
Visit Our Atelier:
45 Queen Street
London SW1A 2BP
United Kingdom
Our commitment to your satisfaction mirrors our devotion to botanical artistry—attentive, nuanced, and guided by both passion and principle.