Privacy Policy | Brixyxon

Our Commitment to Your Privacy

At Brixyxon ("we," "our," or "us"), we value the trust you place in us when you share your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, purchase our products, or interact with our services.

We are committed to ensuring that your privacy is protected and that we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following information:

Personal Information

Name and contact information (email address, phone number, delivery address)
Payment information (processed securely through our payment processors)
Order history and preferences
Communications with our team

Technical Information

IP address and browser type
Device information
Cookies and similar technologies
Usage data and browsing patterns

How We Use Your Information

We use your information for the following purposes:

Order Processing and Customer Service

Processing and delivering your floral arrangements and products
Managing payments, fees, and charges
Communicating with you about your order or inquiries
Providing customer support

Personalization and Improvement

Personalizing your experience with our products and services
Understanding your preferences to better serve you
Improving our website, products, and services

Marketing and Communications

Sending you information about our products, services, and events (only with your consent)
Notifying you about changes to our services
Providing you with newsletters or updates (if you have subscribed)

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Consent: You have given clear consent for us to process your personal data for a specific purpose.
Legitimate Interests: Processing is necessary for our legitimate interests, such as fraud prevention and direct marketing, provided these interests do not override your fundamental rights and freedoms.
Legal Obligation: Processing is necessary for compliance with a legal obligation.

Data Sharing and Disclosures

We may share your personal information with:

Service Providers: Third parties who provide services on our behalf, such as payment processing, delivery, website hosting, and marketing assistance.
Business Partners: Trusted business partners who help us provide and improve our products and services.
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In connection with a business transaction such as a merger, acquisition, or sale of assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Data Security

We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss, unauthorized access, alteration, and disclosure. These include:

Encryption of sensitive data
Secure networks and systems
Regular security assessments
Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In determining appropriate retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to distinguish you from other users and enhance your browsing experience. You can control and manage cookies through your browser settings. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookies Policy.

Your Rights

Under data protection laws, you have the following rights:

Right to Access: You can request a copy of your personal data.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You can ask us to delete your personal data in certain circumstances.
Right to Restrict Processing: You can ask us to limit the processing of your data in certain circumstances.
Right to Data Portability: You can request the transfer of your data to another organization.
Right to Object: You can object to the processing of your data, particularly for marketing purposes.
Rights Related to Automated Decision-Making: You have rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Brixyxon
45 Queen Street
London SW1A 2BP
United Kingdom

Email: info@brixyxon.world
Phone: +44 20 7946 2180